Privacy Policy

PRIVACY & POLICY

Your privacy matters to us. Your continued usage of our website requires your acknowledgment, understanding of, and agreement with our Privacy Policy. Hence, please read through the following policy before you furnish us with any of your personal data. 

PERSONAL DATA 

As per PDPA, Personal data refers to the data about an individual who can be identified either from that specific data or from that data and information to which we have or likely have access. Commonly collected personal data include names, addresses, contact (landline and mobile) numbers, email IDs, dates of birth, and payment information, amongst other things. 

A customer’s Personal data is collected to complete the transaction and deliver the goods. We collect this data when the customer: 

  1. Make a purchase with us; 
  2. Create an account with us 
  3. Inquire about our products or request additional information about them; 
  4. Share feedback or complaints regarding our services;
  5. Participate in any of our marketing events or activities; or 
  6. Submit your interest in joining our mailing list. 

 

USE OF YOUR PERSONAL DATA 

We collect personal data from both existing and prospective customers as well as employees for various purposes. These purposes include: 

  1. Identity verification; 
  2. Marketing and communication of our products and services and events held by us or our partners affiliated with the brands we sell; 
  3. Processing orders and administering accounts related to your usage of products and services. This also includes the processing of purchase/credit transactions;
  4. Conducting market research and surveys for the quality improvement of our products and services; 
  5. Customer support 
  6. Catering to your information needs, related to our existing relationship;
  7. Fraud prevention and detection; 
  8. Cross-branding with our brand and an unrelated third party; or 
  9. In our sole discretion, for exceptional circumstances such as national emergencies, security concerns, or other situations in which we deem that such disclosure is prudent.

We may contact you via mail, email, telephone, SMS, Social Media, or other forms of communication through mobile applications. 

GOVERNING LAW AND DISPUTE RESOLUTION 

In case of any claims, controversies, actions, or disputes arising out of or in connection with the Privacy Policy, the Website, or the services, the dispute shall be finally settled through fast-track arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, as amended from time to time. 

There will be a single arbitrator in the arbitral tribunal, which will be appointed by the High Court of Delhi. New Delhi, India, will be the place of arbitration, and the proceedings shall take place in the English language. The arbitral decision shall be conclusive and binding on the parties. The provisions of this clause shall not be affected by the Privacy Policy’s termination or expiry. Subject to the foregoing, any and all conflicts, claims, controversies, actions, or disputes related to the Privacy Policy or any terms hereof, shall be resolved in accordance with the applicable laws of India. The courts of New Delhi shall have exclusive jurisdiction with respect to any and all claims, controversies, actions, or disputes related to the Privacy Policy. 

DISCLAIMER 

We are committed to protecting your Personal and other Information that’s collected from you time and again. However, it is difficult to promise the safety of your Personal Information and other information at all times. As a user, you understand and agree that you are responsible for and bear the risk of using the website, the internet, and the information you post (testimonials, for instance). You also agree that you are responsible for access through the Website and for your conduct on and off the Website. 

COMPLIANCE WITH DATA PROTECTION LAWS 

Our website servers are located outside India, which means that it is operated and managed by external servers. By using the website, you agree to the collection, transfer, use, storage, and disclosure of your Personal Information and other Information as described in the Privacy Policy. You agree to abide by the: 

  • Information Technology Act, 2000; 
  • Information Technology (Intermediaries Guidelines) Rules, 2011; 
  • Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009; 
  • Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 at all times. 

The statutory provisions, included in the Privacy Policy, are deemed to be known to the user.

DISCLOSURE 

During the process of providing products and services to you, we may need to disclose your personal data to external organizations. The reasons for the same are set out under the section “USE OF YOUR PERSONAL DATA”. The possible external organizations include our affiliates, partners, third-party service providers (for providing us with administrative or marketing support), and government or regulatory authorities. 

ACCESSING AND CHANGING YOUR PERSONAL DATA 

Users can review and correct their personal data by signing in to their user account and selecting 'Update Profile' or equivalent. 

WEBSITE COOKIES 

Cookies are small text files that we use to enhance your shopping experience. These are also used to, but are not limited to, maintaining current login, and providing a unique identifier for website statistics. When a user visits our website, one or more website cookies are assigned to his web browser. 

SHOPIFY 

Our online store is hosted on Shopify Inc, an e-commerce platform to sell our products and services. Its data storage, databases, and the general Shopify app are used to store customer data on a secure server behind a firewall. 

Shopify saves your credit card data when you opt for a direct payment gateway for order placement. It is encrypted through PCI-DSS or Payment Card Industry Data Security Standard, which confirms the secure handling of credit card data by our store and its service providers. Once the purchase transaction is complete, the credit card information is deleted. 

Get more insights about Shopify’s Terms of Service here https://www.shopify.com/legal/terms and Privacy Statement here https://www.shopify.com/legal/privacy. 

SECURITY 

We employ industry-standard precautions to safeguard your personal data. While the transportation of electronic data over the internet involves risks, we use all possible precautions to ensure your personal data is not subject to unnecessary risks. 

We provide access to your personal data only to the staff, requiring them to perform their duties.

AMENDMENTS

We reserve the right to revise, at any time, the Privacy Policy of Sparrow Kidz. The year mentioned below indicates the last time this Privacy Policy was amended. Changes in the Privacy Policy, if any, will be updated on our website, as and when executed. 

CONTACT US 

For any queries about the use of personal data on Chi Linen, write to our Data Protection Officer at customercare.sparrowkidz@gmail.com